Questions?

Give us a call at 1-866-245-7742.

What are the AGL Pass Through Charges on my bill?

Atlanta Gas Light (AGL) owns the natural gas pipeline system and the charges for the use of that system appear on your monthly gas bill as AGL Pass Through Charges. No matter which gas marketer you choose, these charges are passed directly on to the customer, as regulated by the Georgia Public Service Commission.

What is my rate plan?
Your current rate plan is located on your bill under “current charges.” For a detailed explanation of your bill visit Understanding My Bill. Learn more about our various rate options or call 1-866-245-7742. Get more answers to common rate plan questions.
How can I lower my gas bill?
You can create a more energy-efficient home with these simple energy saving tips. With an online account, you can also use the Energy Analyzer tool, which can help you better understand your energy usage and compare factors that can affect your bill, including billing cycles, price per therm and temperatures during a billing period. To review your rate plan and ensure you’re receiving the most for your energy dollar, call us at 1-866-245-7742.
What if I need to make a payment late?
To make a payment arrangement, call customer service at 1-866-245-7742. If you frequently have trouble paying your bill, there are assistance programs to help.
How do I change my billing address?
You can easily change your billing address online with an online account. Alternatively, you can call us at 1-866-245-7742 to change your billing address over the phone.
How do I read my gas meter?
AGL owns and maintains the gas meter required to provide your natural gas service. Here's how to read your gas meter.
Why can’t I get my gas from Atlanta Gas Light?
In 1997, the Georgia General Assembly passed legislation that deregulated the natural gas industry in Georgia. The law provided more choices and options for consumers. Get details on how the Georgia natural gas market works.